---
title: Retention Offer - Suspension
description: A suspension plan could be a more cost-effective option than canceling and returning, depending on the length of your break.
---

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# Retention Offer - Suspension

## Are you considering canceling your service but think you might return in the future? A suspension plan could be a more cost-effective option than canceling and returning, depending on the length of your break.

**Suspension vs. Cancellation/Return:**

When you cancel and return, you'll be responsible for all upfront fees again, including rental and activation costs. These fees can add up significantly.

With a suspension plan, you avoid these re-activation costs. You simply pick up where you left off and pay the $15 monthly service fee. Even better, you keep your equipment, making reactivation quick and easy. We can usually get you back online almost instantly!

**Which Option is Right for You?**

The best choice depends on how long you plan to be away. If you're unsure about your return date or anticipate a longer break, suspension is likely the more economical option. If you're only going to be away for a short period, canceling might be the better choice.

**Key Considerations:**

- **Upfront Costs:** Cancellation requires paying all upfront fees again upon return. Suspension avoids these costs.
- **Reactivation Time:** Reactivation after cancellation can take time. Suspension allows for near-instant reactivation.
- **Equipment:** With suspension, you keep your equipment. With cancellation, you may have to return it and obtain new equipment upon your return.
- **Monthly Fee:** A $15 monthly fee applies during the suspension period.

**Next Steps:**

Think about how long you anticipate being away. If you have any questions or would like to discuss your options further, please don't hesitate to contact us. We're happy to help you make the best decision for your situation.

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