---
title: Cancellation - Outside the 14-day MBG
description: This article explains the cancellation policy for services outside of the 14-day Money-Back Guarantee (MBG) period.
---

[Skip to content](https://care.iqsim.com/en/knowledge-base/cancellation-outside-the-14-day-mbg#main-content)

English

Show submenu for translations

Stay Connected

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- Contact us

 Contact us

 How can we help you?

- There are no suggestions because the search field is empty.

1. [IQsim](https://care.iqsim.com/en/knowledge-base?hsLang=en)
2. [Accounts](https://care.iqsim.com/en/knowledge-base/accounts?hsLang=en)
3. [Connecten Internet](https://care.iqsim.com/en/knowledge-base/accounts?hsLang=en#connecten-internet)

# Cancellation - Outside the 14-day MBG

## This article explains the cancellation policy for services outside of the 14-day Money-Back Guarantee (MBG) period

If you wish to cancel your services after the 14-day MBG period has expired, you are responsible for the cost of returning the device. **Shipping costs are non-refundable.**

**Return Shipping:**

When returning a device outside the 14-day MBG period, we strongly recommend using a trackable shipping service. Alternatively, you may wish to purchase shipping insurance. We cannot guarantee the receipt of returned items without tracking or proof of delivery. Therefore, using a trackable and/or insured shipping method protects you in case the package is lost or damaged in transit.

- [Getting started](https://care.iqsim.com/en/knowledge-base/getting-started?hsLang=en)
- [FAQs](https://care.iqsim.com/en/knowledge-base/faqs?hsLang=en)
- [Troubleshooting](https://care.iqsim.com/en/knowledge-base/troubleshooting?hsLang=en)
- [Billing/Plans/Subscriptions](https://care.iqsim.com/en/knowledge-base/billing-plans-subscriptions?hsLang=en)
- [Accounts](https://care.iqsim.com/en/knowledge-base/accounts?hsLang=en#main-content)

    - [Connecten Internet](https://care.iqsim.com/en/knowledge-base/accounts?hsLang=en#connecten-internet)

# Stay Connected

<https://www.facebook.com/> <https://www.twitter.com/> <https://www.instagram.com/> <https://podcasts.apple.com/> [mailto:email@email.com](mailto:email@email.com)

Copyright © 2026, Stay Connected